Privacy Policy

1. About Simons Eye Hospital

Simons Eye Hospital is a super-specialty eye care provider offering ophthalmic services across its branches in Kerala, including KUNNAMKULAM, KANJANY, VADAKARA, PERAMBRA, KUTTIADY.

Our website provides information about our doctors, specialties, branches, facilities, and services and may allow users to submit enquiries or request appointments.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

2.1 Information You Provide

When you contact us, request an appointment, submit an enquiry, or otherwise communicate with us, you may provide information such as:

• Full name
• Phone number
• Email address
• Preferred branch
• Preferred appointment date or time
• Information included in your enquiry or message
• Any other information you voluntarily provide

2.2 Health-Related Information

If you voluntarily provide information relating to your eye condition, symptoms, medical history, treatment requirements, or other health-related information through our website or communication channels, we may process that information for the purpose for which it was provided, including responding to your enquiry or facilitating healthcare services.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• General website usage information

This information may be used for website security, troubleshooting, performance monitoring, and improving our website.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests
• Schedule and manage appointments
• Contact you regarding an appointment or enquiry
• Provide information about our healthcare services
• Direct your enquiry to the appropriate branch or department
• Improve our website and user experience
• Maintain website security and prevent misuse
• Monitor website performance and usage
• Maintain internal administrative records
• Comply with applicable legal and regulatory requirements
• Communicate important service-related information

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Appointment Bookings

If you use our online appointment facility, the information you provide may be used to process and manage your appointment request.

This may include contacting you by telephone, SMS, WhatsApp, email, or other appropriate communication methods regarding:

• Appointment confirmation
• Appointment changes or cancellations
• Doctor or branch availability
• Follow-up communication relating to your request

Submitting an appointment request does not necessarily guarantee an appointment until it has been confirmed by Simons Eye Hospital.

5. Healthcare and Medical Information

Simons Eye Hospital takes the confidentiality of patient and healthcare-related information seriously.

Information relating to your health may be accessed only by authorised personnel or service providers where reasonably necessary to provide, coordinate, administer, or support healthcare services, or where disclosure is required or permitted by law.

The website itself should not be considered a substitute for consultation with a qualified medical professional.

Information available on this website is intended for general informational purposes and should not be relied upon as a diagnosis or personalised medical advice.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, maintain security, and enhance user experience.

Cookies may allow us to:

• Remember certain preferences
• Understand how visitors use our website
• Improve website performance
• Analyse traffic and usage patterns
• Maintain security

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of the website.

7. Analytics and Third-Party Services

We may use third-party technologies or service providers to help us operate, secure, analyse, or improve our website.

These services may collect technical or usage information in accordance with their own privacy policies.

Where third-party services are used, we take reasonable steps to ensure that information is handled appropriately and only for legitimate purposes.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Authorised employees and healthcare personnel
• Relevant Simons Eye Hospital branches or departments
• Technology and website service providers
• Hosting, security, analytics, or communication service providers
• Professional advisers where necessary
• Government authorities, courts, regulators, or law-enforcement agencies where required by law

Where third-party service providers process information on our behalf, we seek to ensure that appropriate confidentiality and security measures are maintained.

9. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations, and enforcing our agreements.

Healthcare and patient records may be retained for longer periods where required by applicable laws, regulations, professional standards, or legitimate healthcare and administrative requirements.

11. Your Choices and Rights

Subject to applicable law, you may have rights regarding your personal information, which may include:

• Requesting information about the personal data we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of information where legally permissible
• Withdrawing consent where processing is based on consent
• Raising concerns regarding the handling of your personal information

Certain information may be required to provide healthcare services or comply with legal and regulatory requirements and therefore may not be capable of being deleted or withdrawn immediately.

To exercise an applicable privacy right or raise a privacy concern, please contact us using the details provided below.

12. Communications

If you provide your contact details through our website, we may contact you in connection with your appointment, enquiry, request, or healthcare-related interaction.

Where permitted by applicable law, we may also send service-related communications.

You may request that certain non-essential communications be discontinued. However, we may continue to send communications that are necessary for appointments, transactions, security, or other essential services.

13. Children's Privacy

Our website is intended to provide healthcare information and services to individuals and families, including information relating to paediatric ophthalmology.

We do not knowingly seek to collect unnecessary personal information from children through the website.

Where information concerning a minor is submitted for an appointment or healthcare enquiry, it should be provided by a parent, legal guardian, or another person legally authorised to provide such information.

14. External Links

Our website may contain links to external websites, services, or platforms.

Simons Eye Hospital is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact Simons Eye Hospital at:

For general enquiries and privacy-related concerns:

Email: info@simonseyehospital.com

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable jurisdiction of the competent courts in India.

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